JetCombo.com Terms and Conditions
Welcome to JetCombo! Access to and Use is subject to the acceptance of the Purchase Terms and Conditions as well as the Terms of Use of this website. By accessing, using or obtaining any content, products or services through this website, you agree to be bound by these terms. Please read the following Terms and Conditions carefully before completing your purchase through our website. If you do not accept all of these terms, then please do not use the website.
Passenger Names:
- Name changes are not permitted once the reservation has been confirmed. Once a ticket is issued, it may not be reassigned to a different passenger or airline.
- Airlines do not permit name corrections without cancelling and rebooking the flights. If the correction is under 3 characters, many airlines will put a note in their record alerting to the change and not require rebooking or reissuing a ticket.. If your ticket has just been issued within 24 hours and you need to have a name correction (more than 3 characters) and the ticket reissued, there will be a void fee of $35.00.
- The name on each ticket must match a valid photo ID shown at the airport. It is your responsibility to type your name correctly.
Bookings:
- We do not accept online bookings for departures within 72 hours. Please call us directly 800 397 8564 and book these trips over the phone with one of our specialists.
- The current maximum number of tickets per transaction is six. If you need to book additional seats, please contact us, 800 397 8564 and give our specialist your JetCombo booking reference for the 6 already confirmed.
- The service fee for telephone bookings is $50 per ticket.
- A valid phone number and email address is required to secure your booking.
Seat Assignments, special meal requests:
- Meal and seat preferences will be sent to the airline, but cannot be guaranteed. We recommend contacting the airline directly to insure best seating choice.
Ticketing exceptions:
- As airlines continuously update their fares, fares are subject to change and are not guaranteed until ticketed. If the ticketing desk prepares your ticket and the price has changed from when you booked the itinerary, you will be contacted and asked whether you want to proceed with ticketing or cancel the booking
- In the unlikely even that your reservation cannot be ticketed, for any reason, you will be notified via email or telephone within 2 business days and your credit card will not be charged. Your credit card is only charged when the ticket is actually issued, not when the reservation is made.
- If you do not receive ticketing notification within 2 days of booking, or if your reservation status shows “Pending Confirmation”, please contact us immediately to investigate your booking.
Paper Tickets and associated fees:
- Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, or if you request paper tickets, there will be a shipping fee assessed of $25.00 USD per address for second business day delivery within the US. Should overnight delivery be necessary, additional charges will apply.
- Additional shipping fees will be applied for shipping to Canada, Alaska, Hawaii or Puerto Rico. A minimum of $45.00 USD per address will be charged for international deliveries.
- JetCombo uses FedEx for all of its shipping needs. FedEx cannot ship paper tickets to a PO Box or an APO Box. If your billing address is either a PO Box or APO Box, you will need to provide us with your physical shipping address.
- Effective June 01, 2008, Northwest Airlines has begun charging paper ticket fees. Therefore, in addition to the paper ticket delivery fee (fedex) there will also be a service fee of $25.00. Infant paper tickets are exempt from this fee however ticket delivery fees still apply.
Travel Documents, Passports and Visas:
- You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
- TRAVEL DOCUMENTS - Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us or Carrier to take and retain copies thereof. Carrier reserves the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
- REFUSAL OF ENTRY If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against Carrier by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
- DENIED BOARDING – If you are denied boarding and can not use your ticket due to incomplete or missing travel documents, you must pay all penalties and fees to either reissue or refund your ticket.
- PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC. If we or Carrier are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us and/or Carrier on demand, any amount so paid or expenditure so incurred. We or Carrier may apply towards such payment or expenditure the value of any unused carriage on your reservation, or any of your funds in our possession.
- CUSTOMS INSPECTION - If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
Third party credit card payment, Credit cards issued outside the US:
- The Credit Card submitted for payment must be the held by one of the passengers. If this is not the case, the credit card holder must submit a signed approval form (emailed to you separately) together with photocopies of the credit card itself and a government issued photo ID (such as passport, national ID card, or driver’s license) prior to ticketing. JetCombo reserves the right to refuse ticketing of any reservation that does not meet its criteria.
- If your credit card is issued by a bank outside the US, the ticketing desk may require additional documentation before proceeding with ticketing.
Processing Fees:
- Charges to your credit card may appear in the name of the airline involved, one of their service providers or one of our participating ticketing fulfillment companies.
- For each ticket an initial service fee that varies from $5 up to $35.00 USD is charged to cover expenses such as procurement, quality control and the customer service of the airline ticket. JetCombo service fees apply to both e-tickets and paper tickets. This fee is included in the total fare shown and remains nonrefundable if tickets are submitted for refund.
- Processing fees and fare adjustments will be charged by the Travel Processing Center (TPS - the Customer Service and Ticketing Fulfillment Company) and will appear as a separate charge on your credit card.
- All processing fees and fare adjustments are nonrefundable during any refund, change, or cancellation. These fees are in addition to the airline’s penalties and charges.
- Charges by an airline may be itemized for each passenger on your credit card.
- In addition to any penalties or fare adjustments required by the airline, a processing fee of $75.00 USD per ticket will be charged for any permitted ticket changes. $125 USD per ticket will be charged to process refunds, in addition to any penalties that may be required by the carrier.
- Please review the information carefully. Once your ticket is issued a processing fee of $35.00 USD per ticket will be charged to void your tickets and cancel your reservation.
Chargebacks and credit card disputes:
- The customer agrees not to dispute the processing fee, airline ticket charge or fare adjustment if JetCombo has abided by the terms and conditions of the airlines and this agreement.
- If the customer needs to investigate any charge on their credit card, please call or send an email to JetCombo before disputing the charge with the credit card company.
- If the customer attempts a chargeback on a non-refundable airline ticket, service fee or a fare adjustment that meets the terms and conditions of the airline and this agreement; the customer agrees to refund the full amount of the chargeback plus a $250 penalty for the inconvenience and accounting fee.
- In cases where the customer attempts a fraudulent chargeback, the customer will be responsible for the cost required to initiate legal proceedings in order to recoup the potential loss imposed by the customer.
By clicking the acceptance box, the customer agrees to have read all of the Terms and Conditions. The customer agrees to pay all charges displayed on the final booking page and described in these terms and conditions.
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